Website information
Privacy notice
This notice explains how Matthews Construction Group Ltd uses personal information when you contact us, submit a website enquiry or discuss potential work.
Controller: Matthews Construction Group Ltd, company number 17272698, registered office at 77 Oakley Drive, London, United Kingdom, SE9 2HH. Privacy enquiries: info@matthewsconstructiongroup.co.uk.
Information we collect
Depending on how you contact us, we may collect:
- your name, email address and telephone number;
- the town or partial postcode for the proposed project;
- the requested service, project description, condition and timing information;
- messages, photographs or documents you choose to send separately; and
- basic submission and security information recorded by our website host, such as time, network address and browser information, where the provider records it.
Please do not send special-category or other sensitive personal information through the enquiry form.
Why we use it
| Purpose | Typical information | Lawful basis |
|---|---|---|
| Respond to an enquiry, assess requested work and arrange a survey or quotation | Contact and project information | Steps requested before entering a contract; legitimate interests where the enquirer is not the proposed contracting individual |
| Maintain enquiry and project correspondence | Messages, scope information and decisions | Contract or steps before contract; legitimate interests in keeping accurate business records |
| Protect the website and reduce spam or misuse | Submission and security metadata | Legitimate interests in website and business security |
| Meet tax, accounting, insurance or legal requirements where work proceeds | Customer, contract and transaction records | Legal obligation; contract; legitimate interests in establishing or defending legal claims |
We do not use website-enquiry details for unrelated electronic marketing unless a separate, lawful process is put in place.
Who receives the information
Website enquiries are handled through Netlify, our website hosting and form-handling provider. Matthews Construction Group Ltd uses Google Workspace for business email; form notifications sent to an MCG email address are therefore also processed by Google. Information may be shared with authorised MCG personnel and, only where necessary for the enquiry or work, professional advisers, insurers, authorities or delivery partners. We do not sell personal information.
International processing
Netlify, Google and their approved subprocessors may process information outside the United Kingdom. Where UK data-protection law requires safeguards, the relevant provider terms must use an approved transfer mechanism or apply an adequacy regulation. You may ask us for information about the safeguard relevant to your data.
How long we keep it
We keep information only for as long as it is needed for the purpose collected. The period depends on whether the enquiry proceeds, the latest meaningful contact, contractual and warranty needs, statutory accounting duties, provider backup cycles, and any need to establish or defend a legal claim. Enquiries that do not proceed should be reviewed and deleted when there is no continuing business or legal need. Where work proceeds, relevant project and financial records may need to be kept for the applicable statutory or limitation period.
Required and optional form fields
Name, email, project area, service and project details are required so that we can understand and respond to the request. Telephone is optional. If required information is not provided, the website form cannot be submitted; you can instead contact us by telephone or email.
Your rights
Depending on the circumstances, you may have the right to:
- ask for a copy of your personal information;
- correct information that is inaccurate or incomplete;
- ask for deletion or restriction of processing;
- object to processing based on legitimate interests; and
- receive certain information in a portable format.
Your right to object: you can object to processing based on our legitimate interests. We will stop unless we can demonstrate compelling legitimate grounds or the information is needed for legal claims.
To exercise a right, email info@matthewsconstructiongroup.co.uk. We may need to verify your identity before acting.
Automated decisions
We do not use website-enquiry information to make solely automated decisions that have legal or similarly significant effects. Hosting systems may apply routine spam or security filtering.
Complaints and updates
Please contact us first if you have a concern. You also have the right to complain to the Information Commissioner's Office. We review this notice when the website, providers or processing purposes change and will publish a new effective date.